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FAQs

Yes. We will mail our programs and drivers to you on a USB flash drive as well as the encrypted HASP keytag needed for the software to run.

This is an encrypted hardware key, also called a dongle, that plugs into a computer’s USB port. When our software starts up, it looks for a keytag and only runs if this contains the appropriate code.

We provide keytags when licensing our products for single or network use. These keytags are compatible with all common network systems.

VNet was developed from VnetPC Pro+ to provide intuitive, context-driven menus that facilitate model development and copying/pasting between models.

We no longer support VnetPC and it cannot be used to open VNet models. If you would like a quote for upgrading from VnetPC Pro+ to VNet, please contact us.

Yes. After opening VNet, you must import your VnetPC Pro+ model (.vdb file). VNet will then automatically create a .vds file with the same name and save it in the same directory as the original.

To import models from VnetPC Pro and earlier versions into Vnet, you must first import them into VnetPC Pro+.

No.

Download and install the latest version of your software and drivers then see Troubleshooting HASP Keytag Errors.

Our mine ventilation specialists provide full technical support for all our software products, each of which comes with a user manual and tutorials outlining modelling best practices.

We offer basic and advanced short courses on using our modelling software for ventilation planning and design. This training can be provided at specific mine sites or through general courses at conferences and universities. Contact Us, to find out more.